Help | Sokker

How long is processing time before shipping?

Processing times vary by product and are listed on each item’s page. Once your item is processed, transit time begins.

Can I expedite manufacturer direct items?

Unfortunately, items shipped directly from the manufacturer can’t be expedited.

Does expedited shipping make items available faster?

No—expedited shipping speeds up delivery after your order ships. It doesn’t shorten the item's processing or availability time.

How are shipping rates calculated?

Shipping costs are based on your delivery location, the number and type of items in your order, and the shipping method selected at checkout.

Which carriers does Sokker use?

We partner with trusted carriers including UPS, UPS Mail Innovations, LaserShip, International Bridge, OnTrac, DHL, and Roadie.

Can I give delivery instructions for Roadie shipments?

Absolutely—add notes like gate codes or preferred drop-off spots when your order ships with Roadie.

Do you offer international shipping?

Yes! Head over to our International Shipping page for all the details.

Where does Sokker ship from?

Most orders ship from our distribution centers in Jacksonville, FL; Las Vegas, NV; Aberdeen, MD; Louisville, KY; and Frazeysburg, OH. Some items may come straight from the manufacturer.

What shipping methods are offered?

Available methods depend on your item(s) and shipping address. All are trackable—except gift cards. You’ll see available options during checkout.

Are there fees for returns?

Yes, if you use our return label, a $9.99 fee will be deducted from your refund to cover return shipping.

What about special event items—can they be expedited?

Yes, but they’ll only ship (or be expedited) once they become available.

What countries do you ship to?

Eligible shipping destinations are subject to change based on many factors, please see the options available at checkout for the most reliable information.

How are the prices on the site determined?

Prices are in U.S. dollars (USD) and determined by the type of items in your order and shipping destination. Orders ship via Landmark Global.

When does the transit time for my order begin?

Transit time begins once the order has completed its specific warehouse processing time and has shipped from our facility. Processing times can be found on each item's description page.

When does transit time begin for my order?

Transit time starts after your item finishes its warehouse processing and ships out. You can find specific processing times listed on each product page.

Which countries do you ship to?

Shipping destinations may vary based on product availability and shipping restrictions. The most accurate list of eligible countries will appear during checkout.

How are prices on the site determined?

All prices are listed in U.S. dollars (USD). Final pricing depends on the item type and your shipping destination. Orders are shipped via Landmark Global.