Question 1

What does my order status mean?

Accepted Answer

Here’s what each order status means:
 • Processing – Your order has been placed and is currently going through our internal checks.
 • Shipped – A shipping label has been created and your package is on its way.
 • Out for Delivery – Your package is with the carrier and should arrive today (in most cases).
 • Delivered – Your order has been successfully delivered.
 • Canceled – The order was canceled and will not be shipped.
 • Returned – The package has been returned and received by our team.
 • 
Note: Some shipments may skip the “Out for Delivery” and “Delivered” statuses and only show as “Shipped.” This is normal for certain carriers or delivery types.Order StatusAction

TakenProcessingOrder is placed and is going through internal checksShippedShipping label has been created and the package is shippedOut for deliveryPackage is out for delivery and should be delivered mostly within the same dayDeliveredPackage has been deliveredCanceledOrder has been canceledReturnedPackage has been returned

Please note: "Out for delivery" and "Delivered" may not apply for all packages. There will be a small number of orders that will only display a "Shipped" status.

Question 2

How is my order processed, and when can I expect delivery?

Accepted Answer

Orders are processed once payment is received and all shipping and billing information is verified. Processing times may vary, each item may have a different processing time before shipping. Expected processing times are listed on the item's description page below the product image or under "Shipping" on the product details page.

Question 3

How do I track my order after it ships?

Accepted Answer

Once your order ships from our facility, you will receive a shipping confirmation email with tracking information, or you can visit Track My Order.

Question 4

Can I update my shipping address once my order has shipped?

Accepted Answer

Please note that once your order has been shipped, we are unable to make any changes to it, including modifying the delivery address.=

Question 5

Under what circumstances will my order/item be canceled?

Accepted Answer

Your order/item may be canceled if one of the following scenarios occurs:
1. Out of Stock: The item(s) you purchased is no longer available when we go to ship your order.
2. Order Verification: We are unable to verify your billing/payment information.
3. Customized Requirements: The merchandise purchased violates one of the following requirements: Team Licensing Restrictions, No slang, phrases, or profanity will be accepted.
4. Customer Requested - We have received a request from the purchaser to cancel the order/item(s). 
5. FTC Cancellation - FTC (Federal Trade Commission) required cancellation option due to excessive shipping delays.

Question 6

What happens if my order is canceled?

Accepted Answer

When we are unable to process an order, we will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Please note that it can take up to 2-7 business days for the refund to reflect on your account statement.

Question 7

Is there a time limit for reporting missing merchandise?

Accepted Answer

Yes, all missing merchandise must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items.

Sobre nosotros