Question 1

Is there a fee for returns?

Accepted Answer

Yes. If you use our prepaid return label, a $9.99 fee will be deducted from your refund (U.S. orders only).

Question 2

How long do I have to return an item?

Accepted Answer

Items must be returned within 30 days of the delivery date.

Question 3

My order hasn’t arrived—what should I do?

Accepted Answer

If it’s been 10 business days since your order shipped (standard shipping), and you still haven’t received it, please contact us.

Question 4

What about international returns?

Accepted Answer

For international orders, the buyer is responsible for return shipping costs. We do not provide prepaid labels outside the U.S.

Question 5

Refunds & Return Processing

Accepted Answer

Once we receive your return, please allow up to 10 business days for our team to process it. We’ll send you a confirmation email as soon as everything is complete.
Refund timing:

• To your original payment method: Typically appears within 2–7 business days after processing, depending on your financial institution.
 • Gift card refund: Emailed to you within 24 hours of processing. Be sure to check your inbox—including spam or junk folders—for the email tied to your order.
 • 
Need an update? You can check your return status anytime by visiting “Track Order” or “My Account”—just like when you started the return.
Please note:
 • Refunds are only issued for eligible items. If a returned item doesn’t meet our return guidelines, no refund will be given and the product will be donated. (See: “Are there items that can’t be returned?” and “What are the return conditions?”)
 • For International or Manual Returns, see the appropriate section above for refund details.
 • The refund method you select during the return process is final and cannot be changed.

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